Medical health serves a hot line

Medical Marijuana, The Truth!

As the whole world aged of the process accelerate, the whole world lives environmental aggravation, and the addition that the mankind pays close attention to health, health becomes the topic that modern people pays close attention to most. Orgnaization of health of each medical health for better service at the client, the satisfaction that improves a client is spent. And the competition ability of oneself and famous spend rise, medical health serves a hot line to arise subsequently.

Healthy service hot line is China the first compositive all sorts of contemporary IT are an organic whole, the network of computer of healthy service hot line that faces doctors and patients of medical health behavior to interact manages software platform. Serve efficiently, conveniently for the patient, but utmost ground promotes medical healthy orgnaization " core competition ability " , serve orgnaization open up for health of each medical health Wu of a kind of new service window kimono channel.

To the client character, the greatest benefit that through medical health the service center gets is, no matter its body is in where, conveniently takes a telephone call, call a designation service number, with respect to all services that can enjoy orgnaization of medical health. Additional, pass call center, the patient still can pass channel of diversiform visit channel and diversiform reply to enjoy a service, if inquiry of phone, email, fax, WEB/WAP, speech reachs short message to wait, get used to the distinct preference of different client and habit adequately. In the meantime, the call center of medical health is the service demand that accepts a client passively not merely, and the connection that keeps OK and actively good with the client, the individuation with implementation man-to-man " serves " . If run client concern again (CRM) in blending in call center system, can pass the information inside data of comprehensive management user, business data, course of study to wait for the statistical analysis that has much position and data mining, for medical health decision-making offer more scientific, quantified decision-making basis.

1.2 demand are analysed

According to Han Xiang soft an a large number of experience that in medical health the industry accumulates before, the issue of the function that should have commonly and existence is as follows:

(1) attend a banquet queues up: The client is hit into the phone to be able to undertake queueing up automatically, according to group of skill attend a banquet, VIP user group waits a moment (for example: Divide according to language sort, according to business sort cent is waited a moment) , implementation professional provides professional service of individuation for the client;

(2) function of implementation speech navigation: The client can dial telephone of company healthy orgnaization directly, self-help choice is relevant information and have a few operations. If self-help serves the requirement that cannot satisfy a client quite, can turn receive artificial service;

(3) the function breathes out outside implementation: With specializationed means, visit through the fixed, nonsked connection to client group, establish good client relationship; Pass business pay a return visit, understand the client‘s demand and satisfaction to spend, help business ministry rectify and reform service and management, raise client faithfulness to spend thereby, extend the market, promote core competition ability in the round.

(4) implementation business seeks advice and accept a function: Use a phone to regard as basically receive a measure, combine fax, E-mail, WEB
A variety of means such as short message of CALL, mobile phone, implementation is large-scale information allocation and incident processing business. Offer standardization business to seek advice for the client; Business is recommended; Accept a client each business feedbacks in time, complain a proposal to wait. Raise business to deal with efficiency, raise healthy orgnaization the credence in client memory;

(5) statistical function: For the working circumstance of the overall operation condition that knows whole call center and staff member, should have data statistic, can make etc directly, the client with convenient potential mining, and undertake in the future data is analysed;

(6) monitoring function: Administrator should have the function of real time monitoring to employee, such making the working situation that administrator understands business personnel at any time, convenient managing;

(7) recording function: To the clerk communicate the recording that has whole course, convenient undertake assessing, groom.

(8) healthy orgnaization is after next time, provide a service for the client hard, accomplish hard round-the-clock excellent service of 24 hours.

(9) the development problem of potential client: How have much client news effective classification and try to be analysed adequately, mining gives potential client, increase the profit of the enterprise thereby, it is a when the enterprise is deficient in at present necessary job;